TERMS AND CONDITIONS

TERMS AND CONDITIONS

These terms and conditions (Terms) between you and Health Care India, having its corporate office at E 58 ground floor sector 3 Noida 201301. (Health Care India) governs your membership with Health Care India and your use of the membership issued by Health Care India (Preventive Health check Plan). The Terms shall be deemed to have been accepted by you whenever you use Health Care India Preventive Health check Plans and/or any of the packages issued by Health Care India, or avail any of the health benefits arising there from. You are understood to have read and agree to abide by (on your own behalf and on behalf of your dependents/family) the Terms. You are requested not to use the Health Care India Preventive Health check Plan or any of the Packages issued by Health Care India, or avail any of the health benefits arising there from, if any of the terms and conditions contained in the Terms is unacceptable to you. Usage Process of Doctor Consultation Voucher- Consult any doctor and attach the bill with this form and send it to us at our office address or send us the scan copy of the voucher and bill at support@healthcareindia.org.in. Post verifying all the bills we will deposit the amount (maximum reimbursement per consultation will not exceed Rs 500(Rupees Five Hundred only) in your bank account as mentioned by you in the doctor consultation voucher.

TERMS & CONDITIONS

1. This voucher is valid for doctor consultation only. It cannot be used to reimburse any IPD, medicine or any other medical expense except consultation.

2. Maximum reimbursement will be Rs 500 (Five hundred only) per voucher.

3. This voucher is valid for primary member and his/her family only.

Usage Process of Dentist Consultation Voucher-

Consult any dentist and attach the bill with this form and send it to us at our office address or send us the scan copy of the voucher and bill at support@healthcareindia.org.in. Post verifying all the bills we will deposit the amount (maximum reimbursement per consultation will not exceed Rs 500(Rupees Five Hundred only) in your bank account as mentioned by you in the doctor consultation voucher.

TERMS & CONDITIONS-

This voucher is valid for dentist consultation only. It cannot be used to reimburse any IPD, medicine or any other medical expense except consultation. Maximum reimbursement will be Rs 500 (Five hundred only) per voucher. This voucher is valid for primary member and his/her family only.

Usage Process of Eye Checkup Voucher-

Consult any doctor/dentist and attach the bill with this form and send it to us at our office address or send us the scan copy of the voucher and bill at support@healthcareindia.org.in. Post verifying all the bills we will deposit the amount (maximum reimbursement per consultation will not exceed Rs 500(Rupees Five Hundred only) in your bank account as mentioned by you in the doctor consultation voucher.

TERMS&CONDITIONS-

1- This voucher is valid for Eye checkup only. It cannot be used to reimburse any IPD, medicine or any other medical expense except eye checkup consultation.

2- Maximum reimbursement will be Rs 500 (Five hundred only) per voucher.

3- This voucher is valid for primary member and his/her family only.

Usage Process of shopping Voucher-

Log on to www.healthfirstindia.in, choose the products from our shopping cart and call our helpdesk at 0120, 4115925 and tell them the product item code which you want to pick from the cart. Post checking your voucher details we will deliver the desired product to your given address within 7 working days. TERMS&CONDITIONS-

1- This voucher can be redeemed in our website www.healthfirstindia.in only.

2- This voucher cannot be redeemed for cash or Cheque.

3- No change given for purchase below the voucher value.

4- There is one time handling charges of Rs 500 which you need to pay at the time of placing an order.

5. Your shopping voucher can be used in last 3 months of plan validity (your Plan must be unused till that time). Usage Process of Pharmacy Voucher- Buy Medicines from anywhere and get Rs300 reimbursed. TERMS & CONDITIONS-

1- This voucher is valid for purchasing medicine only.

2- Maximum reimbursement will be Rs 300 (Three hundred only) per voucher.

3- This voucher is valid for primary member and his/her family only. Usage process of Pathology Discount Card- Call HFI helpdesk and book your pathology test and avail upto 30% discount on your pathology test. TERMS & CONDITIONS-

1- This Card is valid in HCI empanelled labs only.

2- Card can be used for availing discount in selected labs only; it cannot be used for any cashless facility.

3- Card Validity 1 Year. Health Care India – Thyrocare Healthcheck Package Collectively referred as the Health Care India –Thyrocare Healthcheck Package shall be issued by Health Care India in manner as may be determined by Health Care India at its sole discretion. You may redeem the Health Care India –Thyrocare Healthcheck Package only once in order to avail the Health Care India – Thyrocare Healthcheck Package A either by itself or along with the Health Care India –Thyrocares Package B. It is hereby clarified that you may avail of Health Care India-Thyrocares Package A as well as Health Care India –Thyrocare Healthcheck Package B only if you avail of both simultaneously. You shall not be entitled to avail the Health Care India –Thyrocares Packages B without availing the Health Care India –Thyrocare Healthcheck Package A. It is hereby clarified that you may redeem the Health Care India- Thyrocares Gold Package, Health Care India- Thyrocares Classic Package and the Health Care India –Thyrocare Freedom Healthcheck Package either separately or simultaneously with each other within the stated timeframe and validity by Health Care India You may avail Health Care India –Thyrocare Healthcheck Package A and/or the Health Care India –Thyrocare Healthcheck Package free of any cost, including collection of sample(s) and delivery of reports at the address prescribed by you. You may avail the Health Care India – Thyrocares Package B by paying an amount of Rs. 200 (Rupees two hundred only) directly to Thyrocare technician at the time of collection of your blood sample in case home collection services are availed, or when you visit Thyrocare collection centre. Each Health Care India –Thyrocare Healthcheck Package shall have a unique identification number (Thyrocare Package Number) and date of expiry (Thyrocare Package Expiry Date) printed/stamped on your package coupon. You may use the relevant Thyrocare Package, subject to the provisions, T&Cs stated on your package, at any time up till the Expiry Date. • Health Care India –Thyrocare package issued can be used by calling Thyrocare helpdesk numbers as mentioned on the voucher. At the time of making such booking, you shall be required to state

(i) Health Care India –Thyrocare Healthcheck Package Number and Health Care India –Thyrocare Healthcheck Package Expiry Date thereof;

(ii) address for collection of sample(s) and delivery of report;

(iv) your contact number, preferably your mobile phone number; and » You shall be required to undergo fasting for a minimum of 12 (twelve) hours prior to providing sample(s) for any of the tests specified. It is recommended that you undergo overnight fasting prior to provision of sample(s). Additional directions may be provided to you by Thyrocare at the time of placing the booking, if required.

Health Care India shall not be responsible in any manner whatsoever if you do not undergo fasting as prescribed herein or follow any directions provided to you.

» You shall be required to obtain confirmation directly from Thyrocare regarding availability of authorised Thyrocare service centre and/or provision for collection of samples and delivery of reports at address prescribed by you (Home Service) in your city. In the event such Home Service is not available in your city, you shall be required to visit the nearest Thyrocare service centre for providing sample(s) and collecting reports. The list of cities where Thyrocare service centre is located is subject to change at any time without prior notice. • » Reports for the tests carried out shall be made available within 3 (three) to 5 (five) days after collection of sample(s) at (i) the address specified by you, if Home Service is available at your location; or (ii) the Thyrocare service centre where you provided the sample(s). Reports may also be provided to you by email if requested. » In the event of cancellation of tests by Thyrocare for various clinical reasons such as the sample becoming unfit for processing due to inadvertent reasons like hemolysation or clotting or quality deterioration of sample, sample becoming insufficient due to multiple retesting of certain parameters, absurd values generated due to reasons not under control etc., Thyrocare may re-conduct the test/investigation desired by you. Such retesting, including collection of sample(s) from and delivery of reports to the address specified by you, shall be conducted free of any costs or charges of any nature whatsoever to you. However if the reports for the test/investigation desired by you are released and you thereafter ask for retesting, you shall be charged for such retesting as per the prevailing Thyrocare rates.

• » Neither Health Care India nor Thyrocare shall be responsible for any delays in getting the sample(s) to the central processing laboratory of Thyrocare or in delivery of reports which may arise due to causes beyond their organizational control such as delay by courier agency, unexpected cancellation of commercial flights due to extreme weather conditions, natural calamities or any other force majeure condition, or your absence or unavailability at the address specified by you when report delivery is attempted. In such an event, Thyrocare may, at its discretion and on a case to case basis, re-conduct the test/investigation desired by you, including collection of sample(s) from and delivery of reports to the address specified by the you, free of any costs or charges of any nature whatsoever to you.

» Any results generated from any tests conducted through usage of any Thyrocare Package may not be used for any medico-legal purposes. » Thyrocare shall be solely responsible for any defect or deficiency with regard to conducting tests/investigations, collection of sample(s) and preparation and delivery of reports, including without limitation deficiency in quality of testing, default in meeting timelines or otherwise. Health Care India shall not be responsible for any deficiency in service on part of Thyrocare. Any complaint by you regarding the standards of service or quality, or anything in relation to the services provided by Thyrocare, shall be solely handled and resolved directly by Thyrocare. Health Care India shall not be responsible for any such complaint.

» Neither Health Care India nor Thyrocare shall be responsible for any issues arising in case you directly avail service from a service provider without making a prior booking with Thyrocare as per the procedure stated herein.